Privacy Policy

Contact form information

When you submit a form on this website (including our main contact form and our Southwest Florida landing page quote form), we collect the information you provide: your name, phone number, and any optional details such as city, the service you're requesting, or a message describing your issue. This information is stored in our database and used only to respond to your request and follow up about the service you asked for.

Phone calls and call recording

We use call tracking numbers (provided by CallRail, described below) to route calls to our business. Calls placed to these numbers may be recorded or monitored for quality assurance, customer service, and marketing attribution purposes. By calling one of our tracking numbers, you consent to this.

CallRail call tracking

We use CallRail to assign call tracking numbers to different pages and marketing sources, so we can measure which ads and pages generate phone calls. CallRail may collect information such as your phone number, the number you dialed, call duration, and the page you were viewing when you called. See CallRail's privacy policy for details on how they process this data.

Google Analytics 4

We use Google Analytics 4 to understand how visitors use this website — which pages are viewed, how visitors arrived, and general usage patterns. This is aggregate, statistical information and does not identify you personally.

Google Tag Manager

We use Google Tag Manager to manage the tracking and marketing tags on this site, including Google Analytics 4, Google Ads conversion tracking, and CallRail. Google Tag Manager itself does not collect personal information; it loads and manages the other tools described on this page.

Google Ads conversion tracking

We run Google Ads campaigns and use Google's conversion tracking to measure actions that result from those ads, such as phone calls and form submissions. This tracking relies on cookies and click identifiers (described below) and helps us understand which ads are effective. See Google's privacy policy for how Google processes this data.

Cookies and URL tracking parameters

This site uses cookies set by Google Analytics, Google Ads, Google Tag Manager, and CallRail to support the tracking described above. We also read tracking parameters that may appear in the website address when you arrive from an ad or link — including utm_source, utm_medium, utm_campaign, utm_term, utm_content, gclid, gbraid, and wbraid.

If you submit a quote request on our Southwest Florida landing page, any of these parameters present in the page address at the time are saved along with your submission, so we can tell which ad or campaign led to your inquiry. You can prevent this by declining cookies in your browser or removing tracking parameters from the address bar before submitting a form, though some site functionality may be affected.

Lovable Cloud / Supabase data storage

Information you submit through our forms is stored in a Supabase database, provisioned and managed through Lovable Cloud. Access to this data is restricted, and it is used solely to operate this website and respond to your inquiries.

Accessing, correcting, or deleting your information

If you'd like to see what information we have about you, correct it, or have it deleted, contact us by phone at (561) 529-5282 or by email at tropicalslidefl@gmail.com, and we'll assist you.

Changes to this policy

We may update this page from time to time as our website or the tools we use change. The "last updated" date at the top of this page reflects the most recent revision.